Return Policy Page

Welcome to bdSailor Ecommerce.

At bdSailor Ecommerce, customer satisfaction is important to us. We aim to deliver quality products and a reliable shopping experience. If you receive a damaged, defective, incorrect, or incomplete item, you may request a return or replacement in accordance with the policy below.

1. Eligibility for Return

You may request a return if:

• You received the wrong product

• The product is damaged or defective at the time of delivery

• The product is incomplete or missing parts/accessories

• The product delivered does not match the order details

To be eligible for a return, the product must:

• Be returned within the applicable return period

• Be unused, unwashed, and in its original condition

• Be returned with original packaging, tags, invoice, accessories, manuals, and free items, if any

• Not show signs of misuse, physical damage, or customer-caused defects

2. Return Request Time

Customers must report any return issue within 3 days of receiving the product.

For visible damage, wrong item delivery, or missing items, we strongly recommend checking the product as soon as possible after delivery and notifying us immediately.

3. Non-Returnable Items

The following items may not be eligible for return unless they were delivered damaged, defective, or incorrect:

• Products damaged due to customer misuse, negligence, or improper handling

• Items without original packaging, invoice, or accessories

• Used, installed, altered, or washed products

• Clearance, discounted, promotional, or final sale items, unless otherwise stated

• Personal care, hygiene-sensitive, or consumable items, where return is restricted for safety reasons

• Any item marked as non-returnable on the product page

4. Return Approval Process

Once a return request is submitted, our team may review the request and ask for:

• Order number

• Product images

• Packaging images

• Delivery details

• Description of the issue

After verification, we will confirm whether the return, replacement, or other resolution has been approved.

5. Refund and Replacement

If the return request is approved, we may offer one of the following based on the nature of the issue:

• Product replacement

• Exchange for the correct item

• Refund to the original payment method

• Store credit or adjustment, where applicable

Refund processing time may vary depending on the payment method, banking channel, or internal verification procedure.

6. Return Shipping

If the return is due to our error, including wrong product delivery, damaged item, defective item, or incomplete order, bdSailor Ecommerce may bear the applicable return or replacement cost.

If the return request is not due to our error, return shipping or related charges may be the responsibility of the customer, subject to review and approval.

7. Condition of Returned Products

Returned products must be in the same condition as received. We reserve the right to reject a return request if:

• The product has been used or damaged after delivery

• The item is returned without original packaging or essential accessories

• The return request is made after the allowed return period

• The claim is found to be invalid after inspection

8. Damaged or Defective Products

If you receive a damaged or defective item, please contact us as soon as possible with clear evidence, including photos or videos where available. We will review the matter and take appropriate steps to resolve it quickly.

9. Cancellation Before Shipping

Orders may be cancelled before shipment, subject to order status and confirmation from our team. Once an order has been shipped or dispatched, it may no longer be eligible for cancellation and will instead fall under the return process.

10. Changes to This Return Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage customers to review this page periodically.